1. Shipping Method

We offer one shipping option:

• Free Shipping: Available for all countries in the European Union (EU), as well as the United States, Canada, the United Kingdom, and Australia.

2. Shipping Fees

We provide free shipping for all orders shipped to EU countries, the US, Canada, the UK, and Australia.

3. Order Processing

Orders are typically processed and shipped within 1 to 2 business days after payment is received. You will receive a confirmation email with tracking details as soon as your order is dispatched. If you place your order after 2 PM (French time), please allow one additional business day for processing.

4. Shipping Areas

We deliver to all EU countries, the United States, Canada, the UK, and Australia. Please note that remote areas may experience additional shipping delays. You can check for specific delivery zones and possible restrictions at checkout.

5. Order Tracking

You can track your order at any time using the tracking number provided in the shipping confirmation email. If you have any questions regarding tracking, feel free to contact our customer service at contact@susteasuk.com.

6. Returns & Exchanges

If you are not completely satisfied with your purchase, you can return unworn items in their original condition within 15 days of receipt for a refund or exchange. For more details, please refer to our Return & Refund Policy available on our website.

7. Contact

For any inquiries regarding our shipping policy, please contact our customer service at contact@susteasuk.com. Our support team is available Monday to Friday, from 9:00 AM to 4:00 PM.

Thank you for choosing Susteas. We hope you enjoy your shopping experience and our delivery service.