At Susteas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have a simple and clear return and refund policy.

1. Return Period

You have 15 days from the date of receipt of your order to return items and request a refund or exchange.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and in their original condition.
• Items must be returned in their original packaging.
• Proof of purchase must be provided (invoice or order confirmation email).

3. Return Process

To return an item, please follow these steps:

• Contact our customer service at contact@susteasuk.com to obtain return authorization and detailed instructions.
• Securely package the items, including all accessories and documents received with the product.
• Ship the items to the address we provide, which will be the nearest warehouse based on your location.

4. Return Fees

Return shipping costs are the responsibility of the customer, except in cases where the received item is defective or incorrect. In such cases, please contact our customer service to arrange a free return.

5. Refunds

Once your return is received and inspected, we will notify you of its receipt. If the return is approved, a refund will be issued via the original payment method within 15 business days. Please note that processing times may vary depending on your bank or credit card provider.

6. Exchanges

If you wish to exchange an item, please follow the same process as for returns. Clearly indicate the replacement item you wish to receive when requesting return authorization. Exchanges will be processed subject to stock availability.

7. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards.
• Discounted or sale items (unless otherwise stated).

8. Contact

For any questions regarding our return and refund policy, please contact our customer service at contact@susteasuk.com. Our support team is available Monday to Friday, from 9:00 AM to 4:00 PM.

Thank you for choosing Susteas. We hope you enjoy your purchases and appreciate our commitment to your satisfaction.