At Susteas, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy describes how we collect, use, and protect your personal information.

1. Information Collection

We collect various types of personal information to provide you with an optimal shopping experience:

• Identification Information: name, email address, phone number, shipping and billing address.
• Payment Information: credit card details or other payment information.
• Site Usage Information: browsing data, IP address, browser type, pages visited, and similar details.

2. Use of Information

The information we collect is used for:

• Order Processing: handling and shipping your orders, managing payments.
• Customer Service: responding to inquiries, resolving issues, and improving our customer support.
• Communication: sending order confirmations, product updates, promotional offers, and newsletters (with your consent).
• Analysis and Improvement: analyzing site usage to enhance our services and personalize your experience.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

• Service Providers: partners who help us perform services on your behalf (e.g., payment processing, order shipping).
• Legal Obligations: when required by law or in response to legal proceedings.
• Protection of Rights: to protect our rights, property, or safety, as well as those of our users or third parties.

4. Information Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our site. Cookies are small text files placed on your device to collect standard internet log data and visitor behavior information. You can set your browser to refuse cookies, but this may limit certain functionalities of our site.

6. Your Rights

You have the right to:

• Access your personal information that we hold.
• Request the correction of any inaccurate information.
• Request the deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent at any time (if processing is based on your consent).

To exercise these rights, please contact us at contact@susteasuk.com.

7. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the date of the latest update. We encourage you to review this page regularly to stay informed about our privacy practices.

8. Contact

For any questions regarding our privacy policy, please contact our customer service at contact@susteasuk.com. We are available Monday to Friday from 9:00 AM to 4:00 PM.

Thank you for choosing Susteas. We hope you enjoy your shopping experience and appreciate our commitment to your privacy.