Welcome to Susteas. By using our website and placing orders, you agree to these terms and conditions of sale and use. Please read them carefully before placing an order.

1. General

These terms and conditions govern the relationship between Susteas and its customers. By accessing our website and placing orders, you fully accept these conditions.

2. Products and Availability

The products offered for sale are those described on our website. We strive to ensure the accuracy of the information, but errors may occur. Product images are for reference only and may not perfectly reflect the actual products.

3. Orders

To place an order on Susteas, you must:

• Be at least 18 years old.
• Provide accurate and up-to-date personal information.

4. Pricing and Payment

Prices are listed in euros (€) and include applicable taxes. We reserve the right to change prices at any time, but products will be billed based on the rates in effect at the time of order confirmation.

We accept the following payment methods:

• Credit card (Visa, MasterCard, etc.)
• PayPal

5. Shipping

We offer free shipping for all orders shipped to EU countries. Delivery times vary depending on the destination and are indicated during order confirmation. Please refer to our shipping policy for more details.

6. Returns and Refunds

You have 15 days from the date of receipt to return unworn items in their original condition for a refund or exchange. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products. Please refer to our return and refund policy for more details.

7. Warranty

All our products come with a legal warranty of conformity and protection against hidden defects in accordance with applicable regulations. If you receive a defective or non-compliant product, please contact us at contact@susteasuk.com to arrange a return.

8. Liability

Susteas shall not be held liable for indirect damages resulting from product purchases. Our total liability, in case of proven damage, is limited to the purchase amount.

9. Intellectual Property

All elements of our website (texts, images, logos, etc.) are the exclusive property of Susteas. Any reproduction, use, or exploitation of these elements without prior written authorization is strictly prohibited.

10. Data Protection

We are committed to protecting your personal information in accordance with our privacy policy. By using our site, you consent to the collection and use of your personal data as described in this policy.

11. Applicable Law and Jurisdiction

These terms and conditions are governed by the applicable law in China. In the event of a dispute, the courts of Hong Kong shall have sole jurisdiction.

12. Changes to Terms and Conditions

Susteas reserves the right to modify these terms and conditions at any time. The new conditions will apply to all orders placed after their publication on our site. We encourage you to review this page regularly to stay informed of our terms.

13. Contact

For any questions regarding our terms and conditions, please contact our customer service at contact@susteasuk.com. We are available Monday to Friday from 9:00 AM to 4:00 PM.

Thank you for choosing Susteas. We hope you enjoy your shopping experience and our commitment to your satisfaction.